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Appointments Appointments All patients need to arrive 15 minutes early to complete any necessary forms and should provide proper insurance documentation. Patients should bring their current medications with them to each visit. Missed Appointments - Missed appointments represent a cost to us, to you and to other patients who could have been seen in the time set aside for you. Cancellations are requested 24 hours prior to the appointment. We reserve the right to charge for missed or late-canceled appointments. Excessive missed appointments may result in discharge from the practice. Medical Records The contents of your medical record will remain confidential and will be released only upon your written authorization. Please allow 7-14 business days for us to process your request. Medication Please anticipate the need to have a prescription refilled and allow up to 48 hours for the prescription approval and processing. When a prescription needs to be refilled, please call your pharmacist. During evenings, weekends, and holidays, the doctor on call does not have immediate access to the patient's records. Therefore, routine prescriptions cannot be refilled during this time. Please contact the office during weekdays and before any medication has completely run out. * Narcotics and sedative medicines require a written prescription and will not be refilled after hours. Financial Arrangements Our physicians are dedicated to providing you with the highest quality medical care while maintaining cost efficiency. Insurance - Insurance is a contract between the patient and the insurance company. Midway is not a party to that contract. All balances are the patient's responsibility regardless of insurance coverage. Patients with insurance are responsible for any co-pays and deductibles (if not met) at check-in. As a courtesy, our office will file your primary and one secondary insurance. The patient is responsible for any remaining balance after the insurance payment if no payment is made from the insurance company within 60 days. Insurance Card - You will be asked to show the receptionist your current insurance card at each visit. This allows us to verify the information and assist you in collecting the benefits from your insurance company to which you are entitled. Medicaid - Midway Medical Center is currently seeing adult Medicaid patients (age 21 and over) on a case by case basis. If no doctor is available please call us in a few months. NC Medicaid Children will continue to be seen. -- We will continue billing Medicaid for currently enrolled Midway patients. Self-pay (no insurance) - If you are not covered by medical insurance, your balance is due in full at the time of service. A $40 payment is due at check-in and the remaining balance due at checkout, unless prior arrangements have been made. If you become eligible for Medicaid we will be happy to continue to see you as a self-pay patient. Billing - Midway Medical Center sends two billing statements. After the first statement your balance is considered past due and you may be charged a billing fee of $2.50 on additional statements. If your past due balance is not addressed after your second billing statement our system will not allow us to schedule an appointment. Payment Type - We accept cash, personal checks, Visa, MasterCard, debit cards and money orders. We do not accept third-party checks. Returned Checks - We will charge a fee of $20 for checks returned to us for insufficient funds. Future services will require payment by cash, debit card, credit card or money order. Form Completion Form completion requires specific information regarding the status of your health and takes time and resources to complete. Forms that need to be completed outside of an office visit will be prepared and mailed for a nominal fee. Please allow 7-14 business days for this process. During your office visit, please leave any forms you need completed with your physician and they will be happy to accommodate you for no additional cost. |
